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FAQs

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Getting Started
WHAT IS KASPER & KITTY ABOUT?

We use our FitKolar activity monitor and expertly blended and portioned bespoke food  for your dog to create their personal calorie-controlled meals. This in conjunction with the K&K App, promotes a healthy weight and overall wellbeing for your dog.

HOW DO YOU CREATE A BESPOKE BLEND FOR MY DOG?

Developed by our expert nutritional team using your dogs age, breed, dietary requirements, energy levels and more, it  scientifically blends vitamins, proteins, carbohydrates and fats so your dog gets just the right mix – every day.

How do I change my dogs current diet to a K&K diet?

When changing your dogs diet, it is very important to do this gradually over 10 days. We recommend starting with 80% of your current dogs food with 20% K&K food for 3 days, then moving to 60% current dogs food with 40% K&K for 3 days, then moving to 40% current dogs food with 60% K&K for 3 days and so on until 100% K&K. Vets most commonly see tummy upsets when owners change their pets food too quickly. If your pet has a persistent tummy upset, we recommend consulting your veterinary surgeon.

WHATS THE FITKOLAR? DO I NEED ONE TO HAVE A SUBSCRIPTION?

The FitKolar is an activity monitoring device thats attached to your dogs collar, linked to the app on your smartphone and tracks your dogs energy output and calore intake via the calorie counter. 

WHAT SUBSCRIPTION PACKAGES DO YOU OFFER?

You can choose our premium package which includes the FitKolar activity tracker along without bespoke K&K food and treats delivered monthly. Alternatively you can just order the food on a subscription basis, but we recommend for optimum results you use in conjunction with the FitKolar.

DO YOU OFFER FREE SAMPLES OF YOUR FOOD?

Sign up through our Kasper and Kitty app or online to receive a 2 week free trial of K&K food (does not include a FitKolar).

WHAT DO YOU MEAN ABOUT A CALORIE CONTROLLED DIET?

A complete calorie-controlled diet allows you to successfully manage your pets nutritional requirements with the essential blend of proteins, carbohydrates and fats. These will vary depending on your pets breeds, age and exercise routine. It allows us to safely manage their weight whilst still supporting all of the bodies energetic and nutritional requirements.

WHY SHOULD I HAVE A subscription WITH KASPER & KITTY?

You will now never have to worry about forgetting to order your dog food. We deliver just the right amount every month saving you time and effort. We don’t just guess, we also use real time data from your dog. Used in conjunction with our exclusive FitKolar to monitor your dogs daily activity levels, we can be sure that they are getting exactly the right amount of food and treats each month.

DO I HAVE TO SIGN UP AND SUBSCRIBE IN ORDER TO RECEIVE YOUR FOOD?

In order to receive a bespoke blended meal plan from us, you will need to sign up and give us more information about your dog. You can however buy our FitKolar, leads, accessories and scrummy treats from our shop without a subscription.

WHERE ELSE CAN I BUY YOUR FOOD?

We currently only sell online. 

Registration
CAN I REGISTER MORE THAN ONE DOG ?

Yes. You can register an unlimited amount of dogs to your profile. OUr free 2 week trial is only available for 1 per household. 

HOW DO YOU CREATE A BESPOKE BLEND FOR MY DOG?

Developed by our expert nutritional team using your dogs age, breed, dietary requirements, energy levels and more, it  scientifically blends vitamins, proteins, carbohydrates and fats so your dog gets just the right mix – every day.

How do I change my dogs current diet to a K&K diet?

When changing your dogs diet, it is very important to do this gradually over 10 days. We recommend starting with 80% of your current dogs food with 20% K&K food for 3 days, then moving to 60% current dogs food with 40% K&K for 3 days, then moving to 40% current dogs food with 60% K&K for 3 days and so on until 100% K&K. Vets most commonly see tummy upsets when owners change their pets food too quickly. If your pet has a persistent tummy upset, we recommend consulting your veterinary surgeon.

WHATS THE FITKOLAR? DO I NEED ONE TO HAVE A SUBSCRIPTION?

The FitKolar is an activity monitoring device thats attached to your dogs collar, linked to the app on your smartphone and tracks your dogs energy output and calore intake via the calorie counter. 

WHAT SUBSCRIPTION PACKAGES DO YOU OFFER?

You can choose our premium package which includes the FitKolar activity tracker along without bespoke K&K food and treats delivered monthly. Alternatively you can just order the food on a subscription basis, but we recommend for optimum results you use in conjunction with the FitKolar.

DO YOU OFFER FREE SAMPLES OF YOUR FOOD?

Sign up through our Kasper and Kitty app or online to receive a 2 week free trial of K&K food. (does not include a FitKolar). Sign up and subscribe for 3 months within 30 days of 1st order to receive free FitKolar (*first 200 customers, no cash alternative)

WHAT DO YOU MEAN ABOUT A CALORIE CONTROLLED DIET?

A complete calorie-controlled diet allows you to successfully manage your pets nutritional requirements with the essential blend of proteins, carbohydrates and fats. These will vary depending on your pets breeds, age and exercise routine. It allows us to safely manage their weight whilst still supporting all of the bodies energetic and nutritional requirements.

WHY SHOULD I HAVE A subscription WITH KASPER & KITTY?

You will now never have to worry about forgetting to order your dog food. We deliver just the right amount every month saving you time and effort. We don’t just guess, we also use real time data from your dog. Used in conjunction with our exclusive FitKolar to monitor your dogs daily activity levels, we can be sure that they are getting exactly the right amount of food and treats each month.

DO I HAVE TO SIGN UP AND SUBSCRIBE IN ORDER TO RECEIVE YOUR FOOD?

In order to receive a bespoke blended meal plan from us, you will need to sign up and give us more information about your dog. You can however buy our FitKolar, leads, accessories and scrummy treats from our shop without a subscription.

WHERE ELSE CAN I BUY YOUR FOOD?

We currently only sell online. 

Delivery
When will my order arrive?

We aim to have your bespoke meals delivered to your front door within 1-3 working days from when your order is placed. Please bear in mind that this may be slightly longer during busy periods.

Can i change my delivery address?

You can change your address through the dashboard on your account or through the online app. 

HOW DOES MY FOOD ARRIVE AND WHATS THE WEIGHT?

Your delivery will arrive in 8kg bags and the treats will be separate. The food and treats will be contained in a cardboard box to protect them during delivery. Please be careful when lifting heavy packages.

WHERE DO YOU DELIVER TO?

We deliver to the UK mainland free of charge for food subscriptions. *charges apply for NI, Scottish Highlands and Channel Islands

HOW MUCH DOES DELIVERY COST?

Delivery is free of charge. All food subscription delivery costs are free. Trial foods are subject to a £2 delivery fee.  *Additional items under £29.99 are subject to a £3.95 delivery fee.   *Not including dry or wet food subscriptions

WHERE DO YOU DELIVER TO?

We deliver to the UK mainland free of charge for food subscriptions. *charges apply for NI, Scottish Highlands and Channel Islands

CAN I PAUSE MY DELIVERIES?

Yes. Simply head to your account page and select Pause Deliveries. We will resume your deliveries on the date specified if you are going on holiday.

Can I change my delivery date?

You can change your delivery details through your account online or through the Kasper & Kitty app. 

I RECEIVED MY ORDER BUT ITS INCORRECT

Please contact our Customer Services Team who will be happy to assist via email: friends@kasperandkitty.com

What happens if I'm not at home to RECeiVE A PACKAGE?

You can choose a ‘safe place’ to leave your delivery or ‘leave with a neighbour’. 

DO YOU DELIVER OUTSIDE OF THE UK?

We do not currently deliver outside the UK. 

I MISSED MY DELIVERY. NOw WHAT?

You can re-schedule your delivery up to 3 times free of charge if it has not been delivered to a safe place or to your neighbour

CAN I TRACK MY DELIVEry?

You can track your delivery using the link in your order confirmation email.

My Dog
I don't know my dogs age - will this make a difference?

We suggest you either speak to your vet or give us an estimate so that we can tailor your dogs food accordingly. 

How do I upload my dog's photo?

Once on your dogs profile page, click edit photo – then take a picture or upload a picture from your pc/phone and click save. You can do this via the app as well. 

How do I change my dogs current diet to a K&K diet?

When changing your dogs diet, it is very important to do this gradually over 10 days. We recommend starting with 80% of your current dogs food with 20% K&K food for 3 days, then moving to 60% current dogs food with 40% K&K for 3 days, then moving to 40% current dogs food with 60% K&K for 3 days and so on until 100% K&K. Vets most commonly see tummy upsets when owners change their pets food too quickly. If your pet has a persistent tummy upset, we recommend consulting your veterinary surgeon.

My dog doesn’t like the taste of the food, what should I do?

We offer a 30 day free trial to ensure your best friend loves their new diet. You can also change their meat and flavour preferences by updating their food profile on your account.

how much should i feed my dog?

Your food subscription will arrive with recommended feeding guidelines tailored to your dogs needs.

Can I change the food to suit my dogs change in preferences?

You can update your dogs menu preferences at any time to suit. The change must be made before your order cut off date for the next months order.

Can all of my dogs eat the same blend?

Each blend is unique to your dog, so we don’t recommend feeding the same blend if each dog has different requirements, allergens, activity levels, height and weight.

How would I know if my dog has any allergies?

If your dog has particularly itchy, red skin, or they chew their feet or scratch their ears more often than normal or have lots of upset tummies, then we recommend seeking advice from your veterinary surgeon. They will be able to diagnose possible allergies or intolerances.

and weight.

My Dog is overweight. can you help?

If your pet is overweight, we strongly recommend a calorie controlled diet. Overweight animals are at greater risk of heart disease, degenerative joint disease and other endocrine conditions. Weight loss can be achieved by controlled feeding with regular exercise. You can also use our calorie counter on the app to keep a log of what you are feeding your dog. 

My dog has itchy and sensitive skin. can i feed him a k&K diet?

If your pet has itchy or sensitive skin, consult your veterinary surgeon before starting a K&K diet. It could be that they have underlying allergies or intolerances which need addressing. We can then tailor their diet accordingly. 

My dog has pancreatitis can a K&K diet help?

If your pet has diagnosed pancreatitis. K&K diets will be matched accordingly. We know that certain breeds are more prone to pancreatitis than others, although it can affect any breed. Overweight animals fed on a fatty diet are more likely to develop pancreatitis than others. Our diets are made to strictly manage the fat levels that they contain.

My dog has become ill after eating your food - what should I do?

If you have strictly followed our transitional instructions and your pet becomes ill afterwards, like any illness it will be dependent on the severity of their symptoms. If your animal is bright and happy with intestinal upsets, these may pass naturally, however if your animal is lethargic and having persistent vomiting and diarrhoea, we recommend consulting your veterinary surgeon. They can then ascertain that their illness is food related or otherwise. 

HOW CAN I CHANGE MY DOG'S PROFILE?

You can change your dog’s details through your account online on the dashboard or through the Kasper & Kitty app. 

Can I feed K&K to my dog with allergies?

Yes, you can choose various ingredient options to omit from your dogs diet dependant on what causes their allergies. We don’t use any eggs in our ingredients.

Should I consult my vet before feeding my dog K&K bespoke diet?

You are very welcome to consult your vet before changing their diet for peace of mind. We don’t feel it would be necessary unless your animal has diagnosed conditions that may be affected with a change in their food.

how much should i feed my puppy?

Your food subscription will arrive with recommend feeding guidelines and schedule tailored to your puppy’s needs. It is important to remember that puppies should be fed little and often (4 times a day). 

I have extra food leftover or don't have enough, what should I do?

You can easily change the amount you feed your dog and can add extra dry food if needed. This may affect your monthly subscription pricing. It is important to remember to keep to the portion sizes that we provide with your recipe card. 

CAN i change the flavour of my dogs recipe card?

You can update your dogs menu preferences at any time to suit. The change must be made before your order cut off date for the next months order.

IS Kasper & Kitty Suitable for senior dogs?

Yes, we cater for our older dogs too and have senior blends to help give them the best nutrition at all life stages.

My DOg is underweight. Can you help?

 If your pet is underweight, we strongly recommend a calorie controlled diet. Underweight animals are at greater risk of endocrine conditions and ill thrift. Weight gain can be achieved by controlled feeding. We advise any underweight animals be checked by their veterinary surgeon before starting on K&K diet.

My dog has joint issues can a K&K diet help?

If your pet has diagnosed joint issues. K&K diets are supplemented with chondroitin and glucosamine to match your pets supplemental requirements. These support their joints to allow them to feel more comfortable and live a more fulfilled lifestyle.

My dog has diabetes can a K&K diet help?

If your pet has diagnosed diabetes we always recommend consulting your vet about their diet. . Diabetes is where the pancreas doesn’t produce the hormone insulin, which in turn controls sugar glucose levels. K&K diets will be matched accordingly to reduce the carbohydrate levels in their food.

My Account
When will my order arrive?

We aim to have your bespoke meals delivered to your front door within 1-3 working days from when your order is placed. Please bear in mind that this may be slightly longer during busy periods.

Can i change my delivery address?

You can change your address through the dashboard on your account or through the online app. 

Can I change my delivery date?

You can change your delivery details through your account online or through the Kasper & Kitty app. 

I RECEIVED MY ORDER BUT ITS INCORRECT

Please contact our Customer Services Team who will be happy to assist via email: friends@kasperandkitty.com

Find Out More

We are always happy to help with any queries you might have about your dog’s diet or your account.

Our customer services is open 9am to 6pm- 5 days a week.

Email Address

friends@kasperandkitty.com

Call Us

0800 888 6654